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I have had many frustrating experiences - mainly because the error/shut down happens just as I am putting the finishing touches on my video. For the complete uninstall to work, I had to delete all of my other NCH software as well - the photo editing program, express file downloading program, meta tagging program That means I had to reinstall them all and reset all of my settings - for each program. When I contacted ***************** they told me to do a complete uninstall, where I had to remove the program from my computer altogether and install it again. This was quite inconvenient, as I had to set my settings and color pallet again. When I contacted **************** about the problems I was having (again) & told them that clearing the cascade files didnt work, they instructed me to reinstall the program.
When I contacted ***************** they walked me through how to clear unused cache files. With every update, something that worked well before didnt work any more. However, they started having updates that became more & more frequent. At first, everything was good - easy to learn and implement. I use NCH Software for my ************* needs.
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